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Custom Branding

Replace Propper's default branding with your own throughout the entire signing experience. Recipients see your logo and colors in invitation emails, the signing page, and completion certificates — not Propper's.

Coming Soon

Screenshot: Branded signing interface showing custom logo and colors

Availability

Custom branding is available for your account. Go to Settings > Branding to get started.

What gets branded​

Your brand appears across all touchpoints in the signing flow:

  • Email notifications — invitation emails, reminders, completion confirmations, and declined notifications
  • Signing page — the page recipients interact with when reviewing and signing
  • Completion certificates — optional branding on the signed document certificate

Recipients interact entirely within your branded experience.

Setup​

Go to Settings > Branding > Enable Custom Branding.

Coming Soon

Screenshot: Branding settings page with logo upload and color configuration

Upload your logo to appear in email headers, the signing page, and optionally on certificates.

RequirementDetail
Supported formatsPNG, JPG, SVG
Maximum file size2 MB
Recommended dimensions200 × 60 px (auto-scales)
Best practiceTransparent PNG for adaptability across backgrounds
Logo design

Use a horizontal layout for best results — square logos appear small in email headers and the signing page header. A transparent background ensures your logo looks good across different page styles and email clients.

Colors​

Primary color — used for buttons, links, and progress indicators Secondary color — used for hover states, borders, and accents

Choose colors with sufficient contrast for accessibility. Propper warns you if a color combination falls below acceptable contrast ratios.

Coming Soon

Screenshot: Color picker showing primary and secondary color selection

Email branding​

Customize the content and appearance of each email type:

  • Signing invitation
  • Reminder emails
  • Completion confirmation
  • Declined notifications

Customizable elements:

  • Subject line — use {{signer_name}} and similar variables for personalization
  • Email body — add your message while keeping required elements
  • Sender name — display as "Your Company" instead of Propper
  • Reply-to address — direct replies to your team
Required elements

Propper requires that certain elements remain visible in all emails: the agreement title, the signing link, and the expiration date (when set). These cannot be removed.

Signing page​

Configure how your brand appears on the page recipients use to sign:

Header

  • Logo visibility and position (left, center, or right)
  • Header background color

Buttons

  • Primary button color
  • Button text color
  • Hover state colors

Theme

  • Default light or dark mode
  • Font family (web-safe fonts)

Use Preview before publishing to verify your branding on both desktop and mobile. Most recipients sign on a mobile device, so mobile preview is recommended.

Coming Soon

Screenshot: Signing page preview showing branded header and buttons

Advanced branding options​

Certificate branding​

Go to Settings > Branding > Branded Certificates to add your logo to completion certificates.

You can upload a separate certificate logo (it does not need to match the email logo). Choose its placement: top left, top center, or footer.

Multiple brand profiles​

Create separate brand profiles for different brands, departments, or clients.

Setup:

  1. Go to Settings > Branding > New Brand Profile
  2. Configure the logo, colors, and email content for this profile
  3. Give the profile a descriptive name

Applying a profile: When creating an agreement, select the appropriate brand profile from the brand dropdown. Each agreement can use a different profile.

Coming Soon

Screenshot: Brand profile selection dropdown when creating an agreement

Best practices​

Logo

  • Simple designs scale better at small sizes
  • High contrast between logo and background for visibility
  • Test on mobile — most signers use a phone

Colors

  • Match your website and primary brand palette
  • Aim for WCAG AA contrast compliance for accessibility
  • Test button visibility against the signing page background

Emails

  • Keep subject lines under 50 characters for mobile readability
  • Write clear, action-oriented messages ("Please review and sign your offer letter")
  • Include your company name so recipients recognize the sender
  • Avoid words commonly associated with spam ("free", "guaranteed", "click here", excessive punctuation)

Troubleshooting​

Logo not appearing

  • Verify the file is under 2 MB and in a supported format (PNG, JPG, SVG)
  • Clear your browser cache and reload the branding settings
  • Confirm the brand profile was saved before sending an agreement

Colors not applying

  • Confirm the correct brand profile is selected when creating the agreement
  • Clear your browser cache
  • Verify the hex color codes are valid (for example, #1A73E8)

Email deliverability issues

  • Verify the sender email address is authenticated in your domain settings
  • Check that SPF and DKIM records are configured — contact Propper support for assistance