Notifications

Automate follow-ups with reminders and expiration warnings. Propper handles the tracking so you don't have to, improving completion rates without manual outreach.

Notification types

Type	Description
Reminders	Automatic follow-up emails sent to recipients who haven't signed yet
Expiration warnings	Alerts sent before an agreement's deadline
Status updates	Real-time emails when recipients view, sign, complete, or decline an agreement

Reminders

Configure reminders when creating or editing an agreement.

Settings

1. Enable the Automatic Reminders toggle
2. Set First Reminder — number of days after sending before the first reminder goes out
3. Set Frequency — number of days between subsequent reminders

Notification defaults

Setting	Default	Notes
First reminder	1 day after send	Configurable per agreement or template
Reminder frequency	Every 3 days	Configurable per agreement or template
Max reminders	3	Configurable per agreement or template
Expiration warning	Before expiration date	Configurable
Expiration	30 days	Configurable per agreement or template

Example with 3-day frequency:

• Sent: Monday
• First reminder: Tuesday (1 day after)
• Second reminder: Friday (3 days later)
• Third reminder: Monday (3 days later)

Coming Soon

Screenshot: Reminder settings panel showing toggle, first reminder, and frequency controls

What reminder emails include: subject line, agreement title, sender name, signing link, days remaining until expiration (if set), and your custom branding when configured.

Reminder timing guidance

• Urgent agreements: First reminder after 1 day, then every 2 days
• Standard agreements: First reminder after 3 days, then every 3 days
• Low-priority or long-term: First reminder after 5 days, then every 7 days

Monitor your completion rates and adjust intervals accordingly. Too frequent can frustrate recipients; too infrequent reduces urgency.

Stopping reminders

Reminders stop automatically when:

• The recipient completes the agreement
• The agreement is voided or expires
• Reminders are manually disabled

To manually disable reminders on an active agreement, go to Agreement > Settings > Notifications and toggle reminders off.

Expiration

Set a deadline for agreement completion.

Configuration

1. Enable Agreement Expiration
2. Set Expires After — number of days from the send date (default: 30)
3. Set Warning Period — days before expiration to send the warning email (default: 3)

Example with 30-day expiration:

• Sent: March 1
• Expiration warning: March 28 (3 days before)
• Agreement expires: March 31

Coming Soon

Screenshot: Expiration settings showing expires-after and warning period fields

What expiration warning emails include: "Your signature is due in X days", agreement title, expiration date, and an urgent signing link.

After expiration

Once an agreement expires:

• The signing link becomes invalid
• Recipients see an "Agreement expired" message
• No additional signatures can be collected
• Partially completed documents can still be downloaded

To extend the deadline: Go to the agreement and click Extend Deadline, set a new date, and recipients automatically receive a new signing link.

Voided vs. expired

Voided: Manually cancelled — the agreement is permanently closed and cannot be extended. Expired: Time limit reached — the agreement can be extended with a new deadline.

Status updates

For senders

Propper emails you when key events happen on your agreements:

Event	Email sent
Recipient views the agreement	Yes
Recipient signs	Yes
Agreement fully completed	Yes
Recipient declines	Yes
Delivery failure	Yes

Configure which events trigger emails at Settings > Notifications > Sender Preferences.

For recipients

Recipients automatically receive the following emails:

• Signing invitation
• Routing notification (when it is their turn in a sequential signing order)
• Reminders (per the configured schedule)
• Expiration warning
• Completion confirmation

Coming Soon

Screenshot: Notification preferences panel showing sender and recipient email controls

Custom messages

Add a personal message to signing invitations when you send an agreement. The message appears in the invitation email and is visible to all recipients.

When sending, enter text in the Personal Message field:

• "Please review and sign at your earliest convenience. Let me know if you have any questions."
• "Looking forward to working together — this agreement covers the terms we discussed."

Keep messages brief and professional. Avoid including sensitive information since all recipients on the agreement can see it.

Email deliverability

Avoid words commonly flagged by spam filters: "free", "guaranteed", "click here", or excessive exclamation marks. A conversational, relevant message reaches inboxes more reliably.

Managing notification volume

For senders

If you receive too many emails, go to Settings > Notifications and disable:

• Viewed notifications — check agreement status manually in the Agreements list instead
• Reminder copies — reminders still go to recipients and are logged in the agreement history

For recipients

Recipients cannot unsubscribe from transactional signing emails, but they can:

• Complete the agreement promptly to stop receiving reminders
• Contact the sender to request the agreement be voided
• Whitelist noreply@propper.com to ensure delivery

Setting defaults

Template-level defaults

Set notification defaults on a template so every agreement created from it uses the same settings. Users can still override these per agreement when sending.

Go to Template > Settings > Default Notifications and configure reminders and expiration.

Organization-level defaults (admins)

Admins can set notification defaults that apply to all new agreements across the organization.

Go to Settings > Organization > Sign Settings > Default Notification Settings.

Users can override these when creating or editing individual agreements.

Troubleshooting

Reminders not sending

• Verify Automatic Reminders is enabled on the agreement
• Confirm the recipient has not already signed
• Check the agreement has not expired or been voided
• Verify the recipient's email address is valid

To review reminder history, open the agreement and go to the Audit tab.

Recipients not receiving emails

• Ask the recipient to check their spam or junk folder
• Verify the email address has no typos
• The recipient's IT team may need to whitelist noreply@propper.com
• The recipient's inbox may be full

If the issue persists, resend the invitation from the agreement page, update the email address, or contact the recipient through another channel.

Too many notifications

• Increase reminder frequency (fewer reminders, longer intervals)
• Disable Viewed notifications in sender preferences
• Use longer expiration periods for low-urgency agreements

Expiration period guidance by agreement type

Agreement type	Recommended expiration
HR onboarding documents	7–14 days
Sales contracts	14–30 days
Routine approvals	5–7 days
Compliance acknowledgments	14 days

Related articles

• Sending Agreements — Configure notifications when you send
• Custom Branding — Apply your brand to reminder and notification emails
• Status Tracking — Monitor agreement progress manually
• Audit Trail — Review notification and action history for an agreement