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Email Signing

Email signing is the default way recipients sign documents in Propper Sign. After you send an agreement, each recipient gets an email with a secure link. They click it, open the document in their browser, and sign, no account required.

The Recipient's Experience​

  1. Email arrives, The recipient gets a message from notifications@mail.propper.ai with a Review Document button. If you added a custom message when sending, it appears here too.
  2. They click the link, It opens a unique signing session in their browser.
  3. Identity check, If you configured identity verification for that recipient, they complete it before seeing the document.
  4. They review and sign, The interface guides them through required fields one by one. They can also scroll freely and click directly on any tag.
  5. Confirmation, After signing, they see a completion screen and receive an emailed copy of the finished document.
Coming Soon

Screenshot: email-signing-interface, the signing interface showing the document viewer and highlighted required tags

tip

Signing invitation emails sometimes land in spam. If a recipient says they didn't get the email, ask them to check their junk folder, or open the agreement and click Resend next to their name.

Saving Progress​

Progress saves automatically as recipients complete each tag. If someone closes their browser partway through, they can return using the same link and pick up where they left off, as long as the agreement is still active.

Declining​

Recipients can decline to sign at any point before they finish. They're asked to give a reason, and you're notified immediately. The agreement moves to Declined status and no further signatures can be collected.

If a recipient declines in error, void the agreement and send a new one.

If Multiple People Are Signing​

How recipients receive their invitations depends on the signing order you set:

  • Sequential, Each person is notified only after the person before them finishes. You set this using routing order.
  • Parallel, Everyone receives their invitation at the same time and can sign in any order.

You can track who has signed and who hasn't from Sign > Agreements → Status Tracking.

Troubleshooting​

Email didn't arrive, Ask the recipient to check spam. If the email address is correct and it's still not there after a few minutes, open the agreement and click Resend.

If the email still doesn't arrive after resending, their organization's email system may be blocking it. Ask them to check with their IT team and have them allow emails from notifications@mail.propper.ai. → See Notifications & Reminders for more delivery troubleshooting.

Link says "Expired", The agreement's deadline has passed, or you voided it. The recipient needs a new agreement. If the deadline hasn't passed yet but is approaching, you can extend it → Notifications & Reminders.

Recipient can't complete a tag, Each recipient only sees and interacts with tags assigned to them. If a tag appears grayed out or unclickable, it may be assigned to someone else.