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Email signing

Email signing is the standard way recipients sign documents. They receive a notification email containing a secure link that opens a unique signing session in their browser — no Propper account required.

How it works​

  1. Receive email — The recipient gets a notification email with a Review Document button.
  2. Click to sign — The link opens a unique signing session in their browser.
  3. Authenticate — The recipient verifies their identity based on the authentication method configured for that recipient.
  4. Complete signing — The interface guides them through required tags in the document.
  5. Get confirmation — After signing, the recipient receives a completed copy by email.
Coming Soon

Screenshot: email-notification-example

Each signing link is:

  • Unique to the recipient and agreement
  • Tamper-proof and cannot be modified
  • Scoped to the recipient's assigned tags only

Links are deactivated when the agreement expires (default: 30 days) or when the agreement is voided.

Email delivery

Signing invitation emails are sent from noreply@propper.com. Ask recipients to check their spam or junk folder if they do not receive the email within a few minutes.

The signing interface​

Recipients progress through the following screens:

  • Welcome screen with agreement details and sender information
  • Authentication screen (if configured for the agreement)
  • Document viewer with zoom controls and page navigation
  • Highlighted required tags with auto-navigation
  • Completion confirmation with download option
Coming Soon

Screenshot: email-signing-interface

Tag navigation​

Recipients can navigate tags three ways:

  • Auto-navigation — Start and Next buttons guide them tag-by-tag through the document.
  • Direct click — Jump directly to any visible tag on the page.
  • Scroll — Browse the document normally and complete tags as they appear.

Required tags are visually highlighted and must be completed before the Finish button becomes active.

Multi-party signing​

Sequential signing​

Recipients sign in routing order. Each person receives their signing invitation only after the previous recipient completes their tags. You can monitor progress from the agreement detail page. See Status tracking.

Parallel signing​

Multiple recipients receive invitations simultaneously and can sign in any order. The agreement completes when all recipients have finished.

Coming Soon

Screenshot: signing-order-comparison — sequential vs. parallel routing

Session features​

Autosave​

Progress is automatically saved as recipients complete tags. Recipients can close their browser and return using the same signing link to resume where they left off, as long as the agreement has not expired.

Declining​

Recipients can click Decline at any point before completing signing. They are prompted to provide a reason, and the sender is immediately notified. Once declined, the agreement moves to Declined status.

Expiration​

Signing links are active for the duration of the agreement's expiration period, which defaults to 30 days from the date sent. Senders can configure a custom expiration period (1–365 days) when creating an agreement.

Once an agreement expires, the signing link is deactivated. Recipients attempting to access an expired link will see an expiration message and should contact the sender for a new agreement.

Mobile signing​

The signing interface adapts to mobile devices with:

  • Touch-optimized signature capture
  • Responsive document viewing with pinch-to-zoom
  • Bottom sheet inputs for tag completion
  • One-handed navigation support
Coming Soon

Screenshot: mobile-signing-interface

Troubleshooting​

Email did not arrive

Check the recipient's spam or junk folder. If the email address on the agreement is correct and the email still has not arrived after several minutes, the sender can resend the invitation from the agreement detail page.

Link says "Expired"

The agreement's expiration deadline has passed, or the agreement was voided by the sender. Contact the sender to request a new agreement.

Cannot complete a tag

Verify that the tag is assigned to you — each recipient's tags are color-coded. Try refreshing the page to restore autosaved progress. If the issue persists, contact the sender.